Terms and Conditions
1. Introduction
Welcome to Vighper, an e-commerce platform that connects vendors with customers. By registering as a vendor or customer on Vighper, you agree to comply with the following Terms and Conditions. If you disagree with any part of these terms, you must discontinue your use of the platform.
2. Vendor Responsibilities
As a vendor on Vighper, you are responsible for:
• Product Listings: Accurately posting your products, including descriptions, prices, and other details.
• Shipping: Handling all aspects of shipping, including costs and logistics. You must ensure timely delivery of physical products to customers.
• Returns: Managing returns and refunds. You are responsible for creating a clear return policy and resolving any customer complaints regarding returns.
• Customer Service: Communicating effectively with customers regarding product inquiries, shipping, and post-sale issues.
3. Vighper’s Responsibilities
Vighper is responsible for:
• Platform Access: Providing vendors access to our platform to list products for sale.
• Marketing: Offering marketing services to promote vendor products to potential customers.
• Sales Facilitation: Facilitating transactions between vendors and customers.
• Payouts: Ensuring timely vendor payouts (20% commission deducted per sale).
4. Commission Fees
Vighper takes a 20% commission on each sale made through the platform. This commission is automatically deducted from the sale revenue before the payout is processed.
5. Payouts
Vendors will receive payouts on a weekly or bi-weekly basis. The revenue from all completed sales (less the 20% commission) will be disbursed to the vendor after the payout period.
6. Vendor Agreements
All vendors are required to:
• Comply with local laws regarding the sale of goods and services.
• Refund customers in case of returns or disputes. In cases where the vendor has already been paid for the sale, the refunded amount will be deducted from future payouts.
• Adhere to Vighper’s policies, including respecting customer data privacy and ensuring product quality.
7. Returns and Refunds
Vendors must:
• Set a return window for their products (e.g., 14 or 30 days).
• Handle all returns and refunds directly with the customer. If a customer returns a product, you are responsible for refunding them within the terms set in your return policy.
• Ensure that refunds for already paid sales are deducted from future payouts if applicable.
8. Termination
Vighper reserves the right to terminate a vendor’s access to the platform for violating these Terms and Conditions or engaging in fraudulent or unethical behavior.
Privacy Policy
1. Information We Collect
When you register as a vendor or customer on Vighper, we collect personal information such as:
• Name, email address, and contact details.
• Product and sales information (for vendors).
• Payment details to facilitate payouts.
2. How We Use Your Information
We use your information to:
• Provide access to the platform and facilitate sales.
• Process transactions and manage payouts.
• Send marketing communications and platform updates.
• Maintain compliance with legal obligations.
3. Data Sharing
We do not share your personal information with third parties except:
• When required by law.
• To process payments through trusted payment gateways.
• To enhance your experience with third-party tools such as analytics.
4. Cookies
Vighper uses cookies to track user activity on the platform. You may disable cookies in your browser settings, though this may affect your ability to use some features of the site.
5. Data Protection
We take data security seriously and implement various measures to protect your information. However, no method of online transmission is 100% secure, and we cannot guarantee absolute security.
How to Become a Vendor on Vighper
Step 1: Create an Account
To become a vendor on Vighper:
• Visit our registration page and create an account.
• Choose the “Vendor” option when prompted.
Step 2: Store Setup
• Provide your store details, including your store name, business address, and other relevant information.
Step 3: Approval Process
• One of our representatives will review your business and approve your store if it meets our requirements. You will receive an email notification once your store is approved.
Step 4: Start Selling
• After approval, set up your store by adding your logo, cover photo, and product listings. You can start selling immediately.
Payouts and Payment Processing
1. Commission on Sales
Vighper takes a 20% commission on each product sold. This amount is automatically deducted from your sales revenue before payouts.
2. Payout Schedule
Payouts to vendors are processed either on a weekly or bi-weekly basis. You will receive the net amount (after deducting Vighper’s commission) for all completed sales within the payout period.
3. Currency and Payment Methods
We support multiple currencies, and payouts will be made in your preferred currency based on the settings in your vendor account. Supported payment methods include bank transfer, PayPal, and other regional payment gateways.
Returns, Refunds, and Vendor Reimbursement
1. Vendor Responsibility for Returns
• As a vendor, you are solely responsible for managing product returns and refunds. You must clearly state your return policy, including the return window after 14 day.
2. Handling Refunds
• If a customer requests a return within the return window, you are responsible for processing the refund. If the payout has already been made, Vighper will deduct the refunded amount from your future payouts.
3. Chargebacks and Disputes
• If a chargeback is initiated by a customer, you are responsible for resolving the issue. Vighper will work with both the vendor and customer to resolve disputes, but the vendor will bear the responsibility for the refund and any additional fees associated with the chargeback.
4. Vendor Reimbursement
• In cases where refunds or chargebacks exceed the amount held in reserve or pending payout, vendors will be required to reimburse Vighper directly, or it will be deducted from future payouts.
Legal and Compliance
1. Contracts and Vendor Agreements
All vendors must agree to a vendor contract outlining the terms of service, payment schedules, responsibilities, and refund policies. Vendors are also required to comply with all local laws regarding the sale of goods and services.
2. Taxes and Compliance
Vendors are responsible for understanding and complying with their local tax obligations. Vighper will not be held liable for any vendor’s failure to report income or pay applicable taxes.
3. GDPR and Data Protection
For vendors operating within the European Union or handling customer data from the EU, you must comply with GDPR regulations. Vighper adheres to GDPR and expects all vendors to do the same.
Customer Service and Communication
1. Vendor Support
• Vighper offers support for vendors through email and chat to help with platform issues, payouts, and general inquiries.
2. Customer Interaction
• Vendors are responsible for managing customer inquiries about their products, shipping, and returns. Effective communication with customers can lead to positive reviews and repeat business.
Summary
By joining Vighper as a vendor, you agree to take full responsibility for your product listings, shipping, returns, and customer service. Vighper facilitates the sales process, markets your products, and ensures that you are paid on time. We aim to create a platform that enables your success while ensuring customers have a smooth shopping experience.
